at least we can laff about it, ( me too)...but I do put it to the floor to decide just what might have happened if I had indeed been a newbie.? KT are high in my estimation, so have persevered with what has now been 4 trips back and forward , much lost time etc. If I had experienced this with another company I would probably have gone away feeling very miffed. Au contrair, I am still positive about KT, I aint ditched them, and I have a solid history of many years happy fully satisfied riding on their products. This all could just be a coincidence/ bad luck. Nowhere have I said I felt they did this deliberately , but I am still unsure there is any evidence they did the service in the first instance.Its easy to argue not , given my experience. If it has been missed I feel its more likely a human error type cock up, and KT( or the person concerned ) not wanting to admit it. In spite of all their technical set up, they have a very basic system of scheduling work inside the factory, and I feel its possible with the quantity of suspension they have there a mistake could happen. Simply by putting it in the wrong area could have led to this mistake.I aint sure they have a failsafe system of second checking , its all down to one guy...who did not serve me this time, I was dealt with by mike the technician..so I know its been done ! ....something I really had bad feelings about the first time round, when there was evidence of a confusing organisation of incoming and out going product.
A big positive though was mikes( at KT) way he dealt with me, listened to what I had to say , and hopefully has delivered what I wanted.
I dismiss your notion of the misaligned forks in my case , as I did try this technique and there was no difference...indeed this happens automatically since I dont tighten the axle bolt until the weight of the bike is on it, and I do give several pumps as well..
I am looking forward to getting the bike back together this weekend.