Fazer Owners Club - Unofficial
General => General => Topic started by: Buzz on 20 July 2017, 12:59:50 pm
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Morning All,
I dropped my bike off this morning at a place I've not used before for the MOT but I took it there this time as it's near work and they sorted out my seized rear caliper in record quick time.
I just got a text saying it'll be £50, but I thought the max anyone can charge was £29.65. https://www.gov.uk/getting-an-mot/mot-test-fees (https://www.gov.uk/getting-an-mot/mot-test-fees)
Have I got any right to quote the Govt rules or can they charge what they like?
Cheers...Dan
EDIT: - Doh!! I've just noticed that their website says "Same day MOTs £5O" but is this even legal?
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Err, all MOT's are same day aren't they?
You book it in, ride down, wait, then ride away, I've never had to leave a bike overnight.
If you are in a hurry and call in the morning and want it done the same day then yes, they can charge a premium for the extra service of doing it the same day.
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Did you book it in as urgent, ie: had yours run out?
If you did then they could charge what they want i s'pose for the privilege, although the actual MOT price would still be the same regardless, they can't change the price of that as it's a set price.
Bit cheeky though if they just fitted you in on the same day without you having any knowledge of a possible extra charge.
If this is the case i'd question it anyway, then simply go somewhere else next time, in good time before it ends.
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Sounds like a rip off to me. What is the additional money actually for, it's the same amount of work? Take it elsewhere next time on principle.
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The MOT ran out on the 14th but there was no "rush" and it wasn't a Premium service etc., I called up last night to see if they could do it today, they said "no probs, just bring it down early and we'll get it done".
I thought nothing of it until I got the text invoice...I'll pay but question where the extra £20 comes from.
I usually take it somewhere else but that place couldn't do it as they'd bought the wrong insurance so they couldn't ride anyone's bikes to the MOT test centre they use...idiots!
Lesson learned I guess. However they DID do a great while-you-wait job on the rear caliper though, split caliper (neither bolt would budge), removed 2 broken retaining pins, removed 2 stuck pistons, all for £20. It allowed me to clean, rebuild and bleed myself so saved £60 labour.
Swings and roundabouts.
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Confused here you say they freedup a ceased caliper so is the extra £20 for that or did you actually pay £70 in all??
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The MOT ran out on the 14th but there was no "rush" and it wasn't a Premium service etc., I called up last night to see if they could do it today, they said "no probs, just bring it down early and we'll get it done".
I thought nothing of it until I got the text invoice...I'll pay but question where the extra £20 comes from.
I usually take it somewhere else but that place couldn't do it as they'd bought the wrong insurance so they couldn't ride anyone's bikes to the MOT test centre they use...idiots!
Lesson learned I guess. However they DID do a great while-you-wait job on the rear caliper though, split caliper (neither bolt would budge), removed 2 broken retaining pins, removed 2 stuck pistons, all for £20. It allowed me to clean, rebuild and bleed myself so saved £60 labour.
Swings and roundabouts.
Like you say, a bit much for the MOT which you needed and they should've advised extra cost. Decent price for the caliper though.
I'd just pay up and get the MOT elsewhere next time.........unless you fancy a row after a day's work.
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I'd go for the row, it wasn't even the same day, it was the next one. :lol
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I'm paying £20 for bike MOT's and £30 for the cars.
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If they didn't tell you in advance that it would be more than the standard price, you shouldn't be obliged to pay it.
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Did the garage actually carry out the MOT or did they take it to a third party, if they are an MOT station they cannot charge more than the fee set by the DVSA, if they took it somewhere else they can charge extra to take it there and back etc. if they are a genuine MOT station and are overcharging I would bring it to the attention of the DVSA.
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https://www.gov.uk/getting-an-mot/mot-test-fees (https://www.gov.uk/getting-an-mot/mot-test-fees)
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If the £20 was to fix the caliper thats a good deal
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Bit of confusion going on as to whether you went to them because they had previously "sorted the caliper" or if it was done at the same time as the MOT.
I was reading it that the caliper was fixed during a previous visit.
If it was done at the same time as the MOT then the price is more than fair.
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Bit of confusion going on as to whether you went to them because they had previously "sorted the caliper" or if it was done at the same time as the MOT.
I was reading it that the caliper was fixed during a previous visit.
If it was done at the same time as the MOT then the price is more than fair.
See, your bottle has gone now hasn't it :lol :pokefun
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Bit of confusion going on as to whether you went to them because they had previously "sorted the caliper" or if it was done at the same time as the MOT.
I was reading it that the caliper was fixed during a previous visit.
If it was done at the same time as the MOT then the price is more than fair.
See, your bottle has gone now hasn't it :lol :pokefun
Nooooo, i'm still reading it as a previous visit.
Just 'cos it says "£50 same day" doesn't mean he should be charged that at all.
I'd certainly question it.
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If you are in a hurry and call in the morning and want it done the same day then yes, they can charge a premium for the extra service of doing it the same day.
Is that allowed for in the Government legislation on M.O.T's though?
If not, how would they itemise the extra charge on the invoice.
If they just list it as say...'M.O.T £50', surely that can't be legal?.
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Err, all MOT's are same day aren't they?
You book it in, ride down, wait, then ride away, I've never had to leave a bike overnight.
If you are in a hurry and call in the morning and want it done the same day then yes, they can charge a premium for the extra service of doing it the same day.
I am lucky that where I take mine I don't have to book it in and I just ride up but I may be in a short que if its sunny :sun
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An update, sorry I've only just got round to it.
When they gave me the printed invoice it had an extra £17+VAT for a "Pre-MOT check". I questioned it and they said it's a "check that guarantees the bike will pass when the MOT is done". I pointed out that I spent the previous evening checking the bike myself plus no-one told me when I brought the bike in that this would be done, they said "they do it unless told otherwise"....duh, obvs eh?!? Lucky they didn't replace both the wheels with giant Danish whirls while they were at it.
My fault for not asking any questions and getting the price beforehand, lesson learned.
Oh and the caliper work was done the week before, sorry for the confusion.
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Did you ask the testing station to carry out a pre MOT check or to do an MOT test? If you did not ask for a pre MOT test, they should not have done it, unless it was free, which of course it wasn't!
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What's a 'pre MOT test'? Is it like 'doing an MOT'? So you've been charged twice for the same piece of work. Rip off, and they say they do it unless told otherwise :rolleyes .... Demand your money back.
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Name and shame comes to mind, defo a rip off and others need to know so they don't get the same treatment.
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Pre MOT check, that does sound like a load of bollox to me too.
Most people would just say it failed then ask if you want them to fix it or send you away to fix whatever needs doing.
I found out by chance recently when i looked up my bike on the free Government MOT check website that my bike had been failed a few times then given a pass straight after.
One time was when i took a new tyre in to be fitted while they had the bike.
I NEVER let my tyre tread go so low as to be considered a fail, but even though i just wanted it changed he failed it on the tyre then passed it with the replacement.
But i have never ever been aware of any of this.
I've only had one MOT failure in 30 years riding, and that was in the early 90's.
It makes no difference but i do consider it a bit cheeky and underhand to be honest, as i found about 3 fails on that website.
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The MOT ran out on the 14th but there was no "rush" and it wasn't a Premium service etc., I called up last night to see if they could do it today, they said "no probs, just bring it down early and we'll get it done".
I thought nothing of it until I got the text invoice...I'll pay but question where the extra £20 comes from.
I usually take it somewhere else but that place couldn't do it as they'd bought the wrong insurance so they couldn't ride anyone's bikes to the MOT test centre they use...idiots!
Lesson learned I guess. However they DID do a great while-you-wait job on the rear caliper though, split caliper (neither bolt would budge), removed 2 broken retaining pins, removed 2 stuck pistons, all for £20. It allowed me to clean, rebuild and bleed myself so saved £60 labour.
Swings and roundabouts.
Like you say, a bit much for the MOT which you needed and they should've advised extra cost. Decent price for the caliper though.
I'd just pay up and get the MOT elsewhere next time.........unless you fancy a row after a day's work.
I agree with Tiger pay them what they ask, tell all you friends not to use the robing bastards services and the go on Facebook and tell your story about your expierence with the garage. I would have asked them if they usually wore a mask and rode a horse named Black Bess.
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What's a 'pre MOT test'? Is it like 'doing an MOT'? So you've been charged twice for the same piece of work. Rip off, and they say they do it unless told otherwise :rolleyes .... Demand your money back.
:agree ?...same as all these service & MOT deals you see......a proper service would mean checking a lot of the stuff thats covered in an MOT......the garage is never going to check things twice , a blatant rip off......i know several people who rave about these deals when clearly they are being ripped off
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Try reporting it to trading standards they would be interested in this blatant rip off.
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I questioned it and they said it's a "check that guarantees the bike will pass when the MOT is done"
Not if the fork seals are knackered and it's got a bald tyre, it won't
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When they gave me the printed invoice it had an extra £17+VAT for a "Pre-MOT check". I questioned it and they said it's a "check that guarantees the bike will pass when the MOT is done". I pointed out that I spent the previous evening checking the bike myself plus no-one told me when I brought the bike in that this would be done, they said "they do it unless told otherwise"....duh, obvs eh?!? Lucky they didn't replace both the wheels with giant Danish whirls while they were at it.
Go back to them and tell them about the Unsolicited Goods and Services Act.
It was written precisely to stop garages pulling this sort of BS, you'd take it in for an oil change, when you get back "oh, we decided you needed new tyres, here's the bill and we won't give you it back until you pay".
If you only asked the garage to do a specific piece of work and they did extra work that you didn’t ask for, you can ask them to undo the work. If this isn't possible, you should insist you only pay for the work that was agreed.
- https://www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/problems-with-a-car-repair/ (https://www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/problems-with-a-car-repair/)
If they start messing you about, contact your local Trading Standards.
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Ouch...I didn't expect this to blow up so much!
The garage in question was this one http://www.citybikeservice.co.uk/, (http://www.citybikeservice.co.uk/,) you can see the frontpage mentions a "£50 same day MOT service"
They don't do the MOT on site, they do the check then take it to the test site in Bow, 3 miles up the road - so the same person doesn't really do the same checks twice. Also I guess that if the seals/tyre are knackered they charge you the Pre-test fee but you save the £30 MOT fee until after the faults are fixed.
To be honest I can't really be arsed to pursue it any further, it's not worth my time, I'm just happy the bike is on the road for another year ...and still with no advisories.
As mentioned on my first post they ripped apart my rear caliper for £20 allowing me to rebuild it instead of them and so saving £60...I'm still happy and would take the bike back there as it's 10 mins from work, I'll just make sure that I ask for the charges beforehand in future.
They still should've asked me if I wanted it done though, that goes without saying.