this is Esso's reply
Dear Mr. Wildman
Thank you for your recent enquiry regarding the requirement for
motorcyclists to remove their helmets on certain occasions whilst on Esso
forecourts. We value our motorcyclist customers and should like to assure
you that any complaint received by Esso is taken extremely seriously and
followed up appropriately.
It is a legal requirement that our Sales Advisors supervise our forecourts
to ensure the safety and security of our customers and staff onsite. We
are also required to check that anyone using a fuel pump is at least 16
years of age - the minimum age for buying fuel. Consequently, our Sales
Advisors visually check our customers before authorising the pump to
dispense fuel. Whilst we do not insist as a rule that all motorcyclists
remove their helmets before dispensing fuel, we may do so if the Sales
Advisor is unable to see the individual clearly.
In addition, in the past there have been a number of robberies at our
service stations where those responsible have worn motorcycle helmets for
the sole purpose of hiding their faces to avoid being identified. It is
also, therefore, our standard policy to ask anyone wearing a motorcycle
helmet to remove it before entering our stores. We do this with the best
intention of trying to ensure the safety and security of our customers and
staff.
I regret if the request for you to remove your helmet caused you any
offence, and hope that you understand the reasons for our policy.
Yours sincerely,
Anett Furedi
UK & Ireland Customer Care
+ UK Customer Care, ExxonMobil House, MP 300, Ermyn Way, Leatherhead,
Surrey, KT22 8UX ( 020 7136 1798 7 020 7026 4728 :
customer.care@exxonmobil.com
+ Ireland Customer Care, Esso Ireland Ltd, Dublin Joint Fuels Terminal,
Alexandra Road, Dublin 1 ( 01 656 9039 7 01 656 9181 :
customer.care@exxonmobil.com
<davidwildman1
4@hotmail.co.u
k> To
Customer Care
cc
07/25/2012
11:45 PM Subject
#383444-UK(English) - Customer Care
The following inquiry was sent through:
Brand:
First Name: David
Last Name: wildman
Position Title: customer
E-mail: davidwildman14@hotmail.co.uk
Company: myself
Address:
Country: United Kingdom
Phone:
Fax:
Current Customer: Yes
Question:
Can i have a copy of company policy on motorcycle helmet removal at petrol
pumps/forecourts even if pre paying
regards
david