Dreadful place, but have to use them for parts, even if you get your parts from another dealer the dealer will often be supplied by Fowlups. Apparently they are the largest part importer (Honda, Suzuki, Yamaha, KTM, Piaggio, Triumph etc franchise) in Europe but shit. Not surprising if you look at the size of their warehouse.
Per hour rate in the workshop will be the highest around - avoid. Also you will never know who is working on your bike.
I'm clearly not a fan but still go there for a window shop. They are probably still around as they have been around for years and probably don't have the debt commitments of some other dealers.