Thanks for the info, the "loan" bike is actually hired by the insurance company from the "approved" agent. Its coming from the Midlands and I'm on the south coast, I'm not sure where they're actually taking my bike but I know it's a different company.
Odd thing, the accident claim line is a separate company from the insurers, and the actual insurers are a separate company from my policy company. So far there are three or four companies involved 🙈
I thought they're all trying to blag as much as they can from each other.