Can they not read good old-fashioned maps anymore?

[peterjca]

I've just had a journey to an alternative universe. I needed new toner cartridges for my colour laser printer, so ordered them yesterday from amazon. I chose express guaranteed delivery by today 1pm.

Logged onto the amazon website at 11ish and saw that Citylink had attempted delivery at 10:16 and had left a card. This was news to me as we've been in the house all morning. Of course there was no card to be seen. What can explain this blatant lie? Was delivery attempted to an alternative address?

I called amazon and spoke with a very helpful, understandable and loud woman (hooray! the few times I've dealt with amazon in the past, I've been dealing with softly spoken americans on crackly phone lines).

Anyway, the woman got on to Citylink, came back to me and said their excuse was, wait for it: the GPS wasn't working so they couldn't find the house. Allegedly, Citylink will be investigating this. Meanwhile, delivery is rescheduled for Monday morning and I'm getting the delivery charges refunded.

This isn't the first time I've had problems with so-called express deliveries not being attempted and non-existant cards not being left. It's the race to the bottom of outsourcing I guess. I've had amazon deliveries from unmarked vans or from cars!

Has the human race now evolved so that map reading is a specialist skill and must only be attempted under strict supervision? I doubt that reading a map will cause you to drive up a railway track.

[pilgrim]

Citylink have always been a bit pants like that. I used to be a courier in Manchester in the 80's and they would often ring us up to deliver stuff in the afternoon for them. Was almost always stuff that there drivers couldn't be arsed trying to find in the mornings because the addresses were a bit ropey. Used to end up delivering stuff in the afternoon to very irate people who had wanted it by 9am. Used to tell them to get in touch with Citylink with any complaints, hop on my bike and bugger off
We stopped doing stuff for them eventually because their cock ups reflected badly on us and folk thought we were the ones who were crap.

[msmudge]

I blame the corporate miracle workers for making ever inhuman promises to an ever demanding public before the proper implementation of automated drones.

[Dead Eye]

I'm in a similar situation where I am expecting two parcels. One was supposed to be delivered on the 5th and the other on the 6th - its now the 7th and neither have been delivered. I work from home and I've been in all day so I know damn well no one has attempted delivery. I think one is coming from Royal Fail though... so it well be found in a sorting office a few years from now when they blame the Christmas rush for the delay

[JZS 600]

I bought a new house some time ago and it didn't have a post code. It was really funny as I'd bought all new furniture for the new place and couldn't get it delivered! The shops I was buying the stuff from needed a post code to arrange delivery.


Anyway, after sitting on deck chairs for a couple of months the post code came so stuff could start coming through. Ikea took 3 attempts at delivering the new suite. they could not find the address as the estate I was on was new also. At the 3rd attempt they rang me at 1830 to tell me they could not get it too me that day, it was late and they were going to have to re-arrange.


I blew my top, told them to stick it up their arse.


It arrived half an hour later,,,

[J_Dub]

........ saw that Citylink had attempted delivery at 10:16 and had left a card.

Citylink and their calling card excuse strike again.
The drivers must be given this as their stock excuse, you'd think they'd have come up with a new one by now.

[peterjca]

Update:

Two hours after calling amazon and complaining, a large, white unmarked van stopped outside the house and delivered the parcel. The driver simply asked my name and didn't get me to sign anything, physically or electronically.

At least amazon have refunded the delivery charge (unless they now claw it back).

This is an exact repeat of an amazon delivery a year ago, this time the courier was DPD:

o a non existant delivery attempt
o a non existant card left
o complain to amazon
o a few hours later parcel is delivered from a large, white van

Bunch of lying, incompetent cowboys.

[DILLIGAFF]

I used the new Amazon locker recently.


Worked well and the drivers will all know where it is !!!

[VNA - BMW Wank]

Don't mention delivery companies.
Bloody nightmare.

I always ask for Royal Mail as, unless it's a really big item, I can then pick it up from my local depot.

But nope so many internet firms etc insist on using useless alternative companies.
And no mater what instructions I leave with the order the delivery company ignore them and do their own thing.

Thankfully I get on well with my next door neighbour who's had all sorts of my stuff delivered to them, big stuff as well that I'd planned to take a half day or full day off to receive.  So I'm always thanking and apologising to my neighbour for all my deliveries. 

And of course Royal Mail which works brilliantly for me now that it's private as well is slowly going to turn to shite just like all the other companies that have been privatised.

I could go on and on. 

[locksmith]

I just got an email saying that the parcel I received and signed for 30 minutes ago, has been delayed and they will try to deliver it before 6.00pm

[fireblake]

I get most things delivered to my work address. I'm never in a rush for it so when i'm off it can stay in the office for a few days. My wife's work place receives a lot of my stuff too. I use her name with mine as a middle name so she knows its something for me.


Mickey