Fazer Owners Club - Unofficial
General => General => Topic started by: Super_Monkey on 02 May 2014, 06:38:29 pm
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Just waited 19 minutes to speak to one of these so called professionals about my policy which I paid in full on the 21st of last month, so call handler answers after ridiculous waiting time and asks how he can help, I say "firstly can you explain to me why I have been waiting 19 minutes on an 0844 number?" he then tells me that they are actually closed? So I ask him why is there not a recorded message at the beginning of the call to allow me to hang up and NOT stay on the line thinking someone will pick up? He then changed his mind and say's that they are open but not expecting calls??? WTF????
I then ask why haven't I received my documents after all of this time, he then tries to tell me that they were sent out the day I took the policy out and as a back up they also sent them via email. He asks me to confirm email addy along with home address which I do and yes that's them, so where are the documents then ???? - smells like horseshit to me!! I fucking hate insurance companies with a passion and when shit like this happens that anger goes super sonic, so basically it costs me my time and money to call the Dick Turpins for something that should have been done in the first place with no hassle AND NOT ON MY TIME!!!
Wankers :2guns :2guns :2guns :2guns :2guns :2guns
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Steady on with the choice of language there!!!!! :D
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Steady on with the choice of language there!!!!! :D
yeah, now I have calmed down a little and vented, sending the www blue in the process, I think I should have breathed a little before hitting the keys :rollin
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hello ,, can i help you ?
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Www.saynoto0870.org (http://Www.saynoto0870.org) works for 084 numbers too.
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I took out a policy with MCE about 3 weeks ago and have also yet to receive my documents in (I did receive the email with them in though).
Ive not had posted documents for the last 2-3 insurance policies Ive had, so have just accepted the email as the norm.. trying to save the rainforest and all that jazz I think.
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if it was the other way round, and they were waiting for your docs, ie proof of no claims, they would charge you £25 fee.
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Not always the case BUT
Its not always entirely the fault of the company, but more rather the fecking retards they hire for customer support.
At least once a week (usually more often) I have to correct the ridiculous crap that one of the support staff has told a customer because they didn't do their job properly and investigate. I'm so glad my position isn't customer facing...
Had an issue recently where the customer had an issue paying for their policy - fair enough, shit happens sometimes. Support Staff tell them that they have paid for their policy and proceed to contact the "IT" guys to sort out what's going on... which naturally got forwarded on to me. Turns out the customer has NOT paid for their policy and hence why it hasn't been issued to them. Wasn't even our fault either (too much detail to explain)... and now its likely that the customer has a bad opinion...
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I was insured with mce years ago when i got tail ended on a roundabout by a nice chap in un audi,he was with sun life insurance and they were great. mce just tried to sell me legal cover even though the guy admited it was his fault.Tossers
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I've been insured before and not received documents for 4 months, probably MCE too thinking about it.
It's irritating but no big deal, as long as you've parted with your hard earned and there's evidence of it then the police can easily check your status.
Saying that, my insurance is on my birthday in June every year and i couldn't for the life of me tell you who i'm insured with, as i change companies most years, and do it online.
I see the £££ signs, not the company name! :look
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I've just taken out my new policy with mce as they were by far the cheapest with my declared mods and previous accidents.
I was with Swinton before and will never go back to them as they misinformed me on several occasions about different things!
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I think we all have a company we will never deal with again yet the guy standing next to you thinks they are great!
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Download the app WeQ4U - simple!
There is also an app called 0870 0844 0800 free call
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MCE are just down the road from here in Wellingborough, why not do a little ride out and camp up in the recpection of their big posh offices until documents arrive?
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MCE are just down the road from here in Wellingborough, why not do a little ride out and camp up in the recpection of their big posh offices until documents arrive?
hahaha now there's an idea...I fear I'd be chucked on my helmet before too long by security :rollin
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Thought i'd do a quick browse for my up and coming insurance in a couple of weeks.
Got it a lot cheaper than this for my 600, but what the feck is going on with that excess, bearing in mind i asked for none? :rolleyes
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Higher excess = lower premium!
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Higher excess = lower premium!
I have found on the comparison websites that fiddling with the excess levels can get you cheaper quotes. Bizarrely, some companies charge less with lower excess than others do with higher excess as their system doesn't recognise the excess figure, they don't quote.
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Which is another example of insurance companies plucking figures out of thin air!
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I decided to stay with the company I'm insured with now, for £105 and £100 excess, so MCE are taking the piss!
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I decided to stay with the company I'm insured with now, for £105 and £100 excess, so MCE are taking the piss!
"Free excess protection with this policy".
Having looked into this policy earlier this year, basically the insurance company (which I think is equity red star) put a £500 excess on. Then MCE (the broker) offer excess protection, which gets your actual excess down to £100.
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still no sign of the policy - gotta love the lying 'see you next tuesdays'
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Me neither, but I don't care, I'm on the system as being insured and have their phone number!
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Only problem with that is if they have put a condition on your policy ie no pillion cover or no commuting and you dont know
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Only problem with that is if they have put a condition on your policy ie no pillion cover or no commuting and you dont know
very good point Ralphie and this is why I WANT my policy so that I can actually read whats written in black and white as lets face it insurance really is legalised robbery because they are the first to look for any discrepancy or loop hole in order to not have to settle or pay for a claim, and if the fuckers haven't sent my policy but do say "oh its OK, your on the database" well I'm sorry but that's just not bloody good enough! I paid for a policy and I want to see whats on it.
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Only problem with that is if they have put a condition on your policy ie no pillion cover or no commuting and you dont know
Insurance companies record all phone calls and keep it for years- I've used that to my advantage in the past, so, not having the documents still isn't an issue!
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Higher excess = lower premium!
Not necessarily much lower.
A couple of times when renewing my insurance I've found I've got a £200 "voluntary" excess included (I sure as foc didn't volunteer for that!)
Taking it off increased the premium by about a fiver, so if I ever need to claim, that's £195 I've just saved :thumbup
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Only problem with that is if they have put a condition on your policy ie no pillion cover or no commuting and you dont know
Insurance companies record all phone calls and keep it for years- I've used that to my advantage in the past, so, not having the documents still isn't an issue!
all well and good but I took mine out via the web through compare the market...(just to get a free toy :rollin )
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Only problem with that is if they have put a condition on your policy ie no pillion cover or no commuting and you dont know
Insurance companies record all phone calls and keep it for years- I've used that to my advantage in the past, so, not having the documents still isn't an issue!
all well and good but I took mine out via the web through compare the market...(just to get a free toy :rollin )
that will be your next moan mate...the free toys take between 8-10 weeks to come in normally.
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I had to remind MCE to send my docs but only take 1 e,mail and they emailed them 5 days later
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MCE are on my never again list after misinforming about excess for different claims and sending a policy with incorrect details and then passing me from one department to another on the phone and ending up hanging up on me. Each time on hold (at that time) I was greeted with the message " Your smiles better with MCE" :foc
Really hopelessly poor!! Don't do it; it's worth paying more...
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Only problem with that is if they have put a condition on your policy ie no pillion cover or no commuting and you dont know
Insurance companies record all phone calls and keep it for years- I've used that to my advantage in the past, so, not having the documents still isn't an issue!
all well and good but I took mine out via the web through compare the market...(just to get a free toy :rollin )
that will be your next moan mate...the free toys take between 8-10 weeks to come in normally.
lol yeah I knew I'd have to brace myself for that one :lol