Author Topic: Computer related (Read 9637 times)

Val · « **Reply #25 on:** 03 August 2015, 09:49:42 pm »

Quote from: Kosmic Kartman on 02 August 2015, 10:35:07 pm

Hi Val

On the laptop and the PC that the drop downs aren't working on the browser is Internet Explorer 11 and Firefox 39.0

Think I know the answer to this already but would these settings or restoring IE effect Firefox? because the the drop downs don't work on either browser either.

No IE settings are related to IE only. You can restore default Firefox like this:

https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems

It is very unusual to have the same issue in both browsers, they must be independent application.

Most likely this is issue with the HTML code. Containers for visualisation like divs and frames and some CSS.

The only way you can find the issue would be some developer to debug the code to see what exactly is hapenning on your browser in your local PC. It is code created by Weebly - it make sense their developer to do that. Ask them.

I have run your site through W3C HTML validator online tool and I see 5 errors see it here:

https://validator.w3.org/check?uri=http%3A%2F%2Fwww.trackart.co.uk%2F&charset=%28detect+automatically%29&doctype=Inline&group=0&ss=1&outline=1&No200=1&verbose=1

Kosmic Kartman · « **Reply #26 on:** 03 August 2015, 11:55:56 pm »

Hi Val,

On the laptop I'm away with at the moment I've done a restore to default on Firefox and followed previous instructions and restored IE which was a bit more long winded. I've also restored IE on my PC at home with no changes.

Hope you don't mind but I've emailed them the link to your validator online tool report in a hope that someone their end will be able to understand it better than me.

I'm back at home tomorrow for a few days so I'll do a restore on Firefox on the PC and wait for their response.

Do think if delete all the pages and drop down menus from the site and then rebuild it that I'll still have the same problems or might it work? I know it's a lot of work to redo but it might be the simplest solution.

What I don't want to do is redo it and end up with the same problem later down the line.

One thing I can't get my head around is that the site works OK on other laptops running Vista, Windows 7 and verious other operating systems using IE, Firefox, Chrome, etc.

Cheers and thanks for your input

Ad

mickvp · « **Reply #27 on:** 04 August 2015, 02:00:07 am »

Ade. Do you get the same issues when you navigate directly to your site instead of through the redirect?

http://adrianbarnard.weebly.com/

?

Kosmic Kartman · « **Reply #28 on:** 04 August 2015, 10:22:37 am »

Quote from: mickvp on 04 August 2015, 02:00:07 am

Ade. Do you get the same issues when you navigate directly to your site instead of through the redirect?

http://adrianbarnard.weebly.com/

?

Yes Mick. Same problem.

mickvp · « **Reply #29 on:** 04 August 2015, 04:03:19 pm »

Odds are the problem lies in the source code of that page than the source code of the redirecting page then

If you run that through the W3C validator there are a number of issues on that page as well.

Kosmic Kartman · « **Reply #30 on:** 06 August 2015, 03:22:40 pm »

Just to update you foccers who have bee throwing me lines.

Over the last couple of days I've been downloading and trying different browsers. Chrome being one of them. Despite deleting caches and internet temp files the drop downs still did not work on the published sites on all but one of my computers running IE and Firefox. The drop downs worked on both these browsers. Apart from your postings reports to say they were working the drop downs weren't working on two of my PC's - The only other physical evidence I had that they were working was on my brother in laws running IE and another laptop I have running IE and Firefox.

Weebly, despite being sent Val's validation report still say they can't find anything wrong and that I should delete caches etc and try again, maybe in different browser... FFS that's what I've been doing for the last week +.

Anyway. This morning I boot puters up and try again and the drop downs are working again in all browsers except Firefox on one PC.

I've not been able to check my other laptop as my Mrs has it and she's away ATM.

So with that in mind I can live with this as it is.

Thanks again for your help, time and effort and support. You Foccers are brilliant.

Kosmic Kartman · « **Reply #31 on:** 06 August 2015, 04:45:43 pm »

DON'T FUCKING BELIEVE IT.

Drop downs have stopped working again in all browsers.

Val · « **Reply #32 on:** 06 August 2015, 05:14:08 pm »

https://spoon.net/browsers/

Try this. This is online browser simulator. Instead running the browser application that is installed on your PC it runs the browser at some server.

Chose some browser version say IE 11 and test your website.

If all works there this will prove that the issue is related to your local PC settings.

If not working than the issue is with Weebly code.

Kosmic Kartman · « **Reply #33 on:** 06 August 2015, 05:29:42 pm »

Cheers for that. Will test it later.

I need to go get a beer and have a bowls match now.

mickvp · « **Reply #34 on:** 06 August 2015, 05:41:03 pm »

Do you have cache times set in your .htaccess file? Maybe they are preventing the site from updating properly if you have JavaScript set for a longish cache. Just abother thought, but not sure if there is any weight in it or not.

Dead Eye · « **Reply #35 on:** 06 August 2015, 08:55:46 pm »

I doubt they would be doing anything fancy in the .htaccess - that primarily deals with server side stuff. The browser tends to cache JS and CSS, but Weebly have a hash associated with these files so that fresh copies are downloaded when necessary (a sensible approach that I use myself)

Kosmic Kartman · « **Reply #36 on:** 06 August 2015, 09:36:25 pm »

Well blow me. Just come in from bowls and a beer and the drop downs are working again. Don't know whether to laugh or cry.

Quote
"Do you have cache times set in your .htaccess file? Maybe they are preventing the site from updating properly if you have JavaScript set for a longish cache. Just abother thought, but not sure if there is any weight in it or not."

Don't know what this means or how to check.

Quote
"I doubt they would be doing anything fancy in the .htaccess - that primarily deals with server side stuff. The browser tends to cache JS and CSS, but Weebly have a hash associated with these files so that fresh copies are downloaded when necessary (a sensible approach that I use myself)"

Don't know what this mean either.

I wish I'd listened more at school instead of drawing motorbikes, naked women and forging five pound notes and selling them.

mickvp · « **Reply #37 on:** 06 August 2015, 10:52:13 pm »

I wouldn't worry about it ade, if it was an issue in the .htaccess it would either do it all or none of the time, not sporadically like you are experiencing.

Kosmic Kartman · « **Reply #38 on:** 07 August 2015, 02:02:10 pm »

Quote from: Val on 06 August 2015, 05:14:08 pm

https://spoon.net/browsers/

Try this. This is online browser simulator. Instead running the browser application that is installed on your PC it runs the browser at some server........

I'm still having problems with this.

I've created free user account and tried checking the published site on Spoon.

Logging on to the spoon.net using Firefox I get in to a cycle of downloading plugins and get no further. The option for the plugin is to save or cancel. I launch the plugin from my Downloads and as soon as I click the browser to test up pops another download plugin dialog box.

Logging on to the spoon.net using IE or Chrome I get plugins running, select the browser I want to check then a pop up window appears (see below) and I get no further.

I press any key to continue, the error message disappears, I select the browser and the error message pops back up.

Of the three machines I have running here...

Main PC: Windows 8.1, IE11, Firefox 39.0.3, Chrome Version 44.0.2403.130 m, Opera V27. The site editor works in all browser but the published site doesn't. Re: Spoon see above.

Laptop 1: Windows Vista, IE9 and Firefox 39.0.3 The site editor and published website still working. But Spoon has same probs as listed above when trying through Firefox and has no option for IE9 without upgrading.

Laptop 2: Windows 8.1, IE11, Firefox 39.0.3, Chrome Version 44.0.2403.130 m. The site editor works in all browser but the published site doesn't. Though the site worked a day longer than main PC.
My wife is away with this lap top at the mo but I've talked her through deleting Cache, cookies and history on all browsers. She's logged on to the site editor dropdowns are working but published site isn't.

Mac G4: Running OSX 10, Firefox 38.0.1, Machine is past it's sell by date but sometimes displays published site OK but is a bit glitchy ie it'll show just blue text and menus down the left hand side before bursting into action and displaying... when it wants to. Doesn't do a lot else apart from Photoshop and iPhone work and has been bought out of semi retirement to test this site Can't even remember the last time this Mac was on the net but I've had to root through the loft to get an old dial up modem to connect to the web. Due to other publishing software installed the OS cannot be upgraded so we'll take this computer out of the equation.

Microsoft Windows 8.1 phone: Displays with drop downs but item codes are missing from enlarged thumbnails.

Been sitting in front of these machines since 5am this morning. Getting everything up to date on Windows. Uninstalling Firefox, Chrome and Opera... reinstalling.

I don't where to go from here, but if you want to go elsewhere and talk about sex, drugs and rock'n'roll I can quite understand.

Edit----

I've just found another Weebly website with drop down menus!!! see http://shellyscreativeside.weebly.com/
The drop downs "What I do" work my laptop 1 but not on my Main PC. Does this mean this is computer related, browser related or something to do with operating system... Bearing in mind that all was hunky dory up till a few weeks ago?

mickvp · « **Reply #39 on:** 07 August 2015, 06:00:02 pm »

i would take a punt at computer related - for the following reasons:

if it were site related, it would do it for everyone using xx or yy browser (different browsers interpret html differently, hence the variation between them), but all copies of firefox 39 will interpret it the same, so it should be shared across the same browser.

if it were browser related, uninstalling, and reinstalling the software would almost certainly fix it, and as above, if it were an issue with a specific browser, anyone using that browser would have the same issue.

The only thing that leaves is the computer itself, although im not sure what exactly it could be, a missing file? not likely. maybe its something to do with running the editor that does something (I assume its an editor that runs in the browser window and not a stand alone program?).

out of interest, if you start in private browsing, and navigate to the site, does the site work? (CTRL+SHIFT+P). this would take a cookie/cache issue out the equiation as well as these are not stored during a private browsing session. worth a shot since its easy to try. I would assume the problem will still persist during this though, which would be further evidence it is somehow computer related - purely because you have the same issue for other weebly sites you have visited on those computers.

Kosmic Kartman · « **Reply #40 on:** 07 August 2015, 07:35:59 pm »

OK I sort of get the drift that it's computer related.

The online website builder was being run on my main PC through a browser window and not stand alone app. I was working on this, publishing after the changes and additions then checking the changes in another tab, refreshing the page to see the changes. All was working fine until 28th July when I refreshed the published site and found the drop downs had stopped working.

I then checked my laptop 1 running Vista and that was still working. I went downstairs and checked on my other laptop 2 (windows 8.1) and that was still working.

Now back in my studio I restart my PC and check again... No joy. Go back downstairs check the website again and the drop downs have now stopped working on that. Previous to that the Weebly site builder had not been opened or run on this laptop.

That's what I can't get my head around.

Also, last night before I went out they had stopped working. I left the computer on exactly where it was on my website. Come back home 5 hours later and they are working again? Then this morning they're not?

Checked in safe browsing and they don't drop down in that either.

If it's computer related how does it turn itself on and off ie works sometimes and not others, last night being a good example, and why is it suddenly effecting two PC's one of which had never run the weebly website builder until Friday last week when I was away and took the laptop to try and resolve it?

Following on from that other weebly website I mentioned above. I've come across lots of other websites with dropdown menus that work BUT the only sites that don't work on this PC are the weebly based sites... Go figure.

WTF have they done to my putters?

mtread · « **Reply #41 on:** 08 August 2015, 02:38:35 pm »

Your Web page editor will be producing Dynamic Html, otherwise known as Javascript to do these clever things like drop down menus. Html on it's own is not capable of this. It may well create CSS style sheets as well to keep appearance consistent.
All browsers 'parse' these web pages and interpret the combined Html and Javascript instructions. The way they read Html is fairly consistent, but not necessarily so with Javascript. Javascript is routine based code, like any programming language, whereas Html is just a set of tagged commands read in strict order.
Browsers set to 'safe mode' will almost certainly switch Javascript off to counteract malicious code, but that is also why the drop downs don't work when you switch to safe.
So my guess is the problem is caused by a combination of :
The way your editor produces the Javascript, and
Your browsers settings
I'm also guessing, given that you can sporadically see them, something on your pc is changing your browser settings back and forth.
The good news is that it's not something on the hosting server side, as we can all see the pages fine. It's only you that can't see your Web pages correctly :-)

Kosmic Kartman · « **Reply #42 on:** 08 August 2015, 03:01:46 pm »

Cheers mtread.

I've been revamping the site today to eliminate drop down menus because I didn't know what else to do. Just done one section to find that the thumbnails don't open on this PC now but they did an hour ago because I tested what would work and what wouldn't.

Dynamic html, CSS, parse, java

PLEEEEEEAAAAAASSSSSEEEEEE HEEEEEEELLLLLLLLLLLPPPPPPPPPPP

What can I check or do to my settings?

mickvp · « **Reply #43 on:** 08 August 2015, 03:23:36 pm »

Well that depends on the browser.

http://enable-javascript.com

Kosmic Kartman · « **Reply #44 on:** 08 August 2015, 04:49:47 pm »

Quote from: mickvp on 08 August 2015, 03:23:36 pm

Well that depends on the browser.

http://enable-javascript.com

Cheers Mick. I tried this reading up on Java last week and came across that site earlier this week. Checked and it was enabled. Had another look this morning as well.

However... Remember the Javascript test code I tried last week. Well I opened it up in a new browser tab IE11 just now and... It said sorry mate java is off. So I looked at the internet options again and says still enabled. With Firefox it opens as already on.

So I click allow on the box at the bottom and...

???

Also read something about Active X but didn't quite understand. Could that be the problem.

Also hit F12 instead of backspace and this window popped up asking if I wanted to de-bug the site because of errors... This might mean something to you. Think it's Klingon.

Is there anything that I can check or change to make blanket setting that would work with all browsers - Firefox, Chrome and IE11 ?

mtread · « **Reply #45 on:** 08 August 2015, 05:35:39 pm »

Don't forget it's Javascript you need to look for, not Java. Two entirely different technologies.

Kosmic Kartman · « **Reply #46 on:** 08 August 2015, 06:55:13 pm »

Quote from: mtread on 08 August 2015, 05:35:39 pm

Don't forget it's Javascript you need to look for, not Java. Two entirely different technologies.

Anywhere else I should be checking this apart from here?

http://enable-javascript.com

Kosmic Kartman · « **Reply #47 on:** 08 August 2015, 07:54:30 pm »

Thumbnail images have started to open again.

Dead Eye · « **Reply #48 on:** 10 August 2015, 10:41:19 am »

"ActiveX" in IE is generally any sort of embedded dynamic code - though this isn't the official meaning. This covers JavaScript (JS) and IE does have various levels of security depending on the location of the document you are trying to read. Local files are subjected to quite a strict policy (hence the ActiveX warning and JS being off) which is to help prevent against malicious attacks.

There is definitely some sort of combination on the devices you are using that appear to be causing you the issues; do you have a particular Anti-Virus running? Sometimes these can interfere with run-time events.

The weird part is that you left your PC for a while, with the page still loaded and came back to it working. That almost sounds like some sort of network transmission issue where the browser loads the structure (HTML) and styling (CSS) but struggles to load the JS. I assume your internet connection is generally stable?

The main.js file is fairly large (238KB - for comparison I have handwritten files that are 1750~ lines of code at around 50KB) but that is what you tend to get with these sorts of systems. Could be taking the system some time to parse it, especially since it is compressed before transfer... though having said that my network logs show that it gets processed pretty quickly from the CDN (24ms using a Private Window) - compare that to 300ms+ for the likes of custom.js at 82KB

Apologies... I'm rambling a bit here, just trying to talk the whole thing through with myself essentially and see if I can think of something specific. These online editors are useful for those who want to build their own website but have no programming knowledge, but they sure are inefficient...

One more quick note; those thumbnails are controlled by... wait for it... JAVASCRIPT

Val · « **Reply #49 on:** 10 August 2015, 12:24:07 pm »

Quote from: Kosmic Kartman on 08 August 2015, 07:54:30 pm

Thumbnail images have started to open again.

Would you tell us what is the anti-virus software and/or antimalware installed on the PCs that error happens and on any PC that never happens?