Sorry have to ask why did you not send the proof of NCB to your new insurer when you were taking out the policy.I have just had my Proof of NCB today as I am re registering my bike from Spanish plates to French plates. I have had my quotes from the french insurers based on the information I supplied , I told them I have not had a claim in over 10 years . My innsuer in Spain have sent the NCB certificate. It says zero claims from 2014 to 2017. I asked them why? they said that is when we insured you from. Okay but you had my NCB entitlement certificate from the company I was insured with before joining you. There reply was you will have to ask them for that information wtf!! I hate fucking insurance companies they will wriggle to get out of doing anything for you all they want is your money.
My insurance was renewed last month with the same company and they sent me constant emails saying that i'd never given them any NCB proof from last year when i first joined them.In fairness i normally renew mine weeks before it's due if i find it cheap enough, and i wasn't pestered for the NCB proof at all so it simply slipped my mind.I never even got it from my previous insurers either, i had to recently contact them to send it through.Only this year did they start sending me 'threats' about providing the info needed.
Bennetts did same to me, but I was told by previous insurers that they would post me proof after 21 days ( in case I'd had an accident I didn't tell them of !! ) , which turned out to be bullshit by wanker at bikesure, so I was waiting for the 21 days and bennetts sent me the cancel policy lettter, I phoned them immmediately and the woman at bennetts sorted it all out by phoning bikesure and confirming the NCB.The very helpful woman at bennetts did say that bikesure wanker was probably being an arse because I'd cancelled the policy with them because they wouldn't change the bike from my 600 to the 1000 and it worked out cheaper to put my NCB on the 1000 and cancel the 600 policy then re insure it without NCB as you can only use the no claims on one vehicle and I can't get cheaper multi bike policy as I've not got a garage.
Quote from: Graham53 on 06 July 2017, 11:50:38 pmBennetts did same to me, but I was told by previous insurers that they would post me proof after 21 days ( in case I'd had an accident I didn't tell them of !! ) , which turned out to be bullshit by wanker at bikesure, so I was waiting for the 21 days and bennetts sent me the cancel policy lettter, I phoned them immmediately and the woman at bennetts sorted it all out by phoning bikesure and confirming the NCB.The very helpful woman at bennetts did say that bikesure wanker was probably being an arse because I'd cancelled the policy with them because they wouldn't change the bike from my 600 to the 1000 and it worked out cheaper to put my NCB on the 1000 and cancel the 600 policy then re insure it without NCB as you can only use the no claims on one vehicle and I can't get cheaper multi bike policy as I've not got a garage.I was with Bikesure for years until last year they were taken over and the prices went up by £70. I have never trusted insurers with my no claims proof so I have kept all my renewal notices which document my NCB
Quote from: fazersharp on 07 July 2017, 08:53:40 amQuote from: Graham53 on 06 July 2017, 11:50:38 pmBennetts did same to me, but I was told by previous insurers that they would post me proof after 21 days ( in case I'd had an accident I didn't tell them of !! ) , which turned out to be bullshit by wanker at bikesure, so I was waiting for the 21 days and bennetts sent me the cancel policy lettter, I phoned them immmediately and the woman at bennetts sorted it all out by phoning bikesure and confirming the NCB.The very helpful woman at bennetts did say that bikesure wanker was probably being an arse because I'd cancelled the policy with them because they wouldn't change the bike from my 600 to the 1000 and it worked out cheaper to put my NCB on the 1000 and cancel the 600 policy then re insure it without NCB as you can only use the no claims on one vehicle and I can't get cheaper multi bike policy as I've not got a garage.I was with Bikesure for years until last year they were taken over and the prices went up by £70. I have never trusted insurers with my no claims proof so I have kept all my renewal notices which document my NCBI can't stand it when they keep putting "9 years" as my NCB, when it's treble that.Why not just put down what it really is?
Quote from: lew600fazer on 06 July 2017, 10:34:25 pmSorry have to ask why did you not send the proof of NCB to your new insurer when you were taking out the policy.I have just had my Proof of NCB today as I am re registering my bike from Spanish plates to French plates. I have had my quotes from the french insurers based on the information I supplied , I told them I have not had a claim in over 10 years . My innsuer in Spain have sent the NCB certificate. It says zero claims from 2014 to 2017. I asked them why? they said that is when we insured you from. Okay but you had my NCB entitlement certificate from the company I was insured with before joining you. There reply was you will have to ask them for that information wtf!! I hate fucking insurance companies they will wriggle to get out of doing anything for you all they want is your money.All done online Lew and they have not asked me for proof...just straight in with the cancellation email!!
Isn't it because after 9 years there's no further discount? 9 years being the maximum, hence maximum no claims? (does irritate me as well though)
Just switched to Bikesure (wish I hadn’t).
Quote from: VNA on 05 February 2018, 07:09:24 pmJust switched to Bikesure (wish I hadn’t).Bikesure has been slated on another forum for its' poor customer service. "Barry From Bikesure" has even registered as a member on that forum to tout for business but his customer service skills are zero too. I wouldn't touch Bikesure with a shitty stick.
Bikesure has been slated on another forum for its' poor customer service.
QuoteBikesure has been slated on another forum for its' poor customer service.Brilliant! Bikesure are Adrian Flux, who if I remember correctly have been in the bike insurance business for years, they seemed fine on the phone, nae bother getting a quote.Which is another thing, there is only a small number of companies in the bike market, but many of them trade under multiple names. Pain in the butt.I just get a bad feeling they’ll want a engineers report next at my expense cos I got the crap dodgy OE shock sorted.
Give them a call and ask them what they think about Brexit...
Bloody insurance.Just switched to Bikesure (wish I hadn’t). When they sent me the documents they originally asked for a license check code and proof of no claims all within 14 days. No problem I sent them proof of no claims, and printed out full details of my license from DVLA plus the check code.I also when taking out the quote, as you are advised to do, listed all accessorises and modifications. So I listed my top box and panniers, scottoiler, heated grips, screen, CE marked aftermarket silencer, and my K-Tech shock upgrade. They only listed some of the items I mentioned on the docs, so I wrote to them and listed the missing items and sent them a copy of the K-Tech receipt.They now tell me they made a mistake, they now want a copy of my photo driving license and a modified vehicle report.So I e-mail them and point out they already have a full print out of my license details, that my bike is not ‘modified’. It has accessories and my knackered OE shock has been overhauled and upgraded.They send me a further three e-mail in one day. One of them thanks me for the check code but again says they need a copy of my license, though as an alternative I send them a full print out of my license. So, they are now threatening to cancel my insurance in seven days unless I provide them with the information I have already provided them with. And two of the e-mail are still requesting a modified vehicle report.Sent them another e-mail, and attached my license details and the K-Tech receipt. Of course, customer service is only open while I am working, but will try if poss to speak to them on the phone tomorrow.Never had this crap before. And if they had mentioned modified vehicle reports when I requested the quote I would have said no thanks and gone elsewhere. Aaaaaaaaaaaaaaaaagh!