A number of years ago I ordered a new C200 Mercedes. I was away at sea and it was to be delivered on my return 4 months later. I arrived home and called the dealer to see if my car had arrived. Yes it is ready Mr McColl and is here waiting for you.. Great can I collect it tomorrow. Arrived to get the car and there it was all bright and shinny new, I had a personal plate on it as well, transferred from my old Merc.
Sales man is doing his usual shite, isn't it lovely bet you can't wait etc!
Hang on a minute I says, that is not what I ordered!!!!!!!!That car has full leather upholstery I ordered Lex Upholstery(cheaper) I was already pushing the budget to get that.
Full leather was £1500 more. Shall we say a holy row developed in the show room. The dealer manager says you ordered full leather. I produced my paper work and they produced there's. Mine being the top copy clearly stated Lex upholstery. The copy they had had been clearly altered, red faces all round. I was then offered a 50% discount on the cost of the leather. Nope , I will accept the car for the price I was given when I ordered the car. Nope they say I will have to at the 50% for the leather. Nope stick your new car, I will have my old Merc back, Ah!!! we have sold that so that is not going to happen. Well we have a situation here don't we my trade in allowance was £11 k so I will have that back again thank you, Nope that is not going to happen either, there is your new car take it or leave it. Took them to court, I won , got my new car 6 months later at a discount because it was now 6 months old, also got awarded the costs of the hirer car I had been driving while home on leave. This little lot cost the dealers nearly £6k. But I suppose they did have the last laugh as the Merc was the biggest heap of shite I had ever owned. It spent more time on a low loader getting taken back to another Mercedes dealer ship for warranty work during the 3 years I owned it.
